Posted 2 hours ago 32 views Report Job
PKR. 40,000 - 50,000/Month
As a Customer Relationship Officer, you will:
- Build and maintain strong relationships with existing and potential customers.
- Serve as the main point of contact for customer inquiries, ensuring timely and accurate responses.
- Address customer concerns and complaints, escalating issues when necessary to ensure satisfaction.
- Develop a deep understanding of our products and services to offer tailored solutions to customers.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with internal teams to ensure seamless service delivery.
- Collect and analyze customer feedback to contribute to service improvements.
- Prepare regular reports on customer interactions and outcomes.
Key Requirements
- Proven experience in customer service, sales, or a similar role.
- Excellent interpersonal and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Problem-solving mindset with a proactive approach to challenges.
- Proficiency in CRM systems, Microsoft Office Suite.
- Bachelor's degree in Business Administration, Marketing, or related field
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 17, 2025
Posting Date:
Jan 16, 2025
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