Posted Dec 30, 2024 154 views Report Job
PKR. 100,000 - 100,000/Month
Responsibilities:
- Customer Assistance: Respond to inquiries and provide accurate product/service information; assist with troubleshooting and issue resolution.
- Communication: Engage effectively via phone, email, and chat, conveying information clearly and concisely.
- Problem Resolution: Analyze customer issues to identify root causes and offer solutions; escalate complex matters as needed.
- Product Knowledge: Stay informed about products/services to deliver comprehensive support; collaborate with teams on updates.
- Documentation: Maintain detailed records of interactions and feedback to improve processes.
- Customer Feedback: Gather insights for management to identify improvement areas and enhance support processes.
Qualifications:
- Previous customer support experience preferred.
- Excellent communication skills with an American accent.
- Calm under pressure and customer-focused.
- Female candidates preferred.
- Motivated by commission incentives.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jan 31, 2025
Posting Date:
Dec 30, 2024
Sakonnet Systems Inc
Information Technology · 11-50 employees - Lahore
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