This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Apr 15, 2025 183 views
PKR. 30,000 - 40,000/Month
Key Responsibilities
- Handle customer inquiries via email, chat, and social media (order status, product info, returns, refunds, etc.)
- Resolve issues with empathy, accuracy, and in a timely manner
- Maintain detailed customer records and issue logs
- Process and monitor orders, exchanges, and returns through our eCommerce platform ( Shopify)
- Generate daily/weekly reports using Excel (sales, order issues, returns, etc.)
- Assist with basic bookkeeping tasks such as invoice entry, payment tracking, and reconciliations
- Collaborate with warehouse, marketing, and product teams to ensure smooth operations
- Support promotional campaigns by managing customer expectations and communication
Requirements
- 1–2 years experience in a customer support or admin/accounts role (eCommerce/fashion industry a plus)
- Strong written and verbal communication skills (fluent English required)
- Proficient in Microsoft Excel (formulas, sorting, pivot tables, data entry)
- Basic understanding of bookkeeping or accounting (experience with invoicing, payment tracking, etc.)
- Experience with eCommerce platforms (Shopify) and support tools
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Positive attitude and a genuine desire to help customers
What We Offer
- Competitive salary and performance bonuses
- Flexible working hours (remote/hybrid setup)
- Discounts on all products
- Growth opportunities in a fast-paced startup environment
- A supportive and fun team passionate about fashion and customer experience
Skills
Job Details
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
1 Year - 2 Years
Apply Before:
Apr 23, 2025
Posting Date:
Apr 15, 2025
Shaista Jewelry
· 11-50 employees - Karachi
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