Posted May 15, 2023 919 views
- Analyze and promptly responds to patient complaints.
- Take rounds for the continuous monitoring and evaluation of departmental activities.
- Liaison with concerned departments to ensure provision of seamless services to the patients.
- Handle aggressive patients/attendants to effectively diffuse difficult situations by counseling and building relationships.
- Follow up with concerned departmental management for the closure of pending patient complaints.
- Arrange for the facilitation of referred patients by the higher management.
- Oversee mortuary services as per organizational policy.
- Conduct surveys to gauge the patient satisfaction & quality of service provision and share data with concerned departments for improved patient experience.
- Prepare and share departmental activity reports with higher management as and when required.
- Oversee and implement procedures for enhancing and continually improving the overall experience of patients and families throughout the hospital.
- Ensure complaints are thoroughly assessed, that the issues are clarified with complainant at an early stage and that each complaint is managed based on its seriousness and nature.
- Ensure maximum outreach to patients & their families aiming at improving patient services in light of their experience.
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Shifa International Hospital Ltd
Shifa International Hospitals Ltd. Islamabad is a 600+ secondary and tertiary healthcare facility, offering quality services to the local as well as international patient communities for over 25 years. The prestigious JCI accreditation has further strengthened our commitment and focus towards quality and patient safety. The hospital provides comprehensive diagnostic & treatment services in 35 plus clinical specialties under supervision of more than 200 Internationally Experienced & Fellowship Trained Consultants (The largest number of US and EU qualified Physicians and Surgeons under one roof in Pakistan).
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