Customer Support Officer

As a Customer Support Officer at Skyline Global, you will play a pivotal role in ensuring exceptional customer service experiences. You will be the primary point of contact for our clients, handling inquiries, resolving issues, and providing information about our products and services.

Responsibilities:

Handle inbound and outbound customer chat professionally and efficiently.
Provide accurate information about products, services, and promotions.
Address customer concerns, complaints, and escalations promptly and courteously.
Ensure customer satisfaction through effective communication and problem-solving skills.
Document interactions and transactions accurately in the CRM system.
Collaborate with sales and marketing teams to promote products and services effectively.
Meet performance metrics such as response time, chat quality, and customer satisfaction ratings.
Stay updated on company policies, procedures, and industry trends.

Requirements:

Proven experience in customer service or a related role.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to build rapport with customers.
Proficiency in using CRM software and other relevant tools.
Ability to work well under pressure and handle stressful situations calmly.
Flexibility to work shifts including weekends and holidays as required.

Benefits:

Competitive salary and benefits package.
Opportunities for career growth and development.
Dynamic and supportive work environment.
Join Skyline Global and be part of our dedicated team committed to delivering outstanding customer support!