Posted Oct 03, 2024 501 views
We are seeking dedicated BPO Agents to join our dynamic team. As a BPO Agent, you will be responsible for making outbound calls and generating Etisalat/DU sales, resolving issues, and providing exceptional customer service. You will work in a fast-paced environment, collaborating with team members to ensure customer satisfaction and organizational success.
Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Provide accurate information about products, services, and policies to customers.
- Resolve customer complaints and escalate issues as needed to ensure timely resolution.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Follow company protocols and procedures to meet service level agreements (SLAs).
- Document all customer interactions and transactions accurately.
- Collaborate with team members and other departments to improve overall customer experience.
Requirements:
- Proven experience as a customer service representative or a similar role in a BPO environment is preferred.
- Excellent communication skills, both verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team environment.
- Proficiency in using computers and CRM software.
- Flexibility to work in shifts and adapt to changing schedules.
- Fluency in Arabic.
Benefits:
- Competitive salary and performance-based incentives.
- Professional development opportunities.
- Positive and collaborative work environment
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