Chat Support Executive

Startups Pakistan

Posted Jan 29, 2025 182 views Report Job

PKR. 25,000 - 50,000/Month

About the Role

We are looking for a Chat Support Executive to join our customer support team. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless online experience through real-time chat support.

Key Responsibilities

Respond to customer queries via live chat, email, and other messaging platforms.
Provide accurate and timely solutions to customer concerns.
Assist customers with product/service-related inquiries, order status updates, and troubleshooting.
Maintain customer satisfaction by delivering professional and friendly support.
Escalate unresolved issues to the appropriate departments.
Keep records of customer interactions and feedback to improve service quality.

Requirements

Previous experience in chat support, customer service, or a similar role (preferred).
Excellent written communication skills in [Specify Language(s)].
Strong problem-solving abilities and attention to detail.
Ability to handle multiple conversations at once.
Basic knowledge of CRM tools and live chat software (preferred but not mandatory).
Willingness to work in shifts, including weekends, if required.

Why Join Us?