Customer Relationship Manager

Suzuki FatehJang Motors (Pvt) Ltd

Islamabad , Pakistan

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Posted 3 days ago 221 views Report Job

PKR. 30,000 - 90,000/Month

Job Summary:

We are seeking a dedicated and knowledgeable Customer Relationship Manager to join our team at the Suzuki FatehJang Motors(Pvt) Ltd. The ideal candidate will have a strong technical understanding of vehicles, particularly the Suzuki brand, and excellent communication skills. The primary responsibility is to take feedback from customers and ensure their satisfaction through effective follow-up and problem resolution.

Key Responsibilities:

Customer Feedback:

Regularly take feedback from customers to understand their experiences and areas for improvement.
Analyze feedback to identify trends and suggest actionable improvements.

Technical Expertise:

Maintain a strong technical knowledge of Suzuki vehicles and stay updated on new models and features.
Provide detailed information and technical support to customers regarding Suzuki products.

Customer Relationship Management:

Build and maintain strong, long-lasting customer relationships.
Address and resolve customer complaints promptly and effectively.

Communication:

Conduct follow-up calls to ensure customer satisfaction post-purchase or service.
Communicate customer feedback to relevant departments for continuous improvement.

Customer Service:

Ensure a high level of customer service and satisfaction at all times.
Implement and manage customer service initiatives to enhance the customer experience.

Reporting:

Prepare and present regular reports on customer feedback, satisfaction levels, and areas for improvement.
Track and monitor customer service metrics and KPIs.

Training and Development: