Customer Support Executive

We are looking for a proactive and customer-oriented Customer Support Executive to join our UK team. You will be the first point of contact for our customers, providing exceptional support to ensure a positive experience with our products and services.

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Assist customers with product-related questions, troubleshooting, and resolving issues.
Maintain comprehensive knowledge of our products and services to provide accurate information.
Document customer interactions and feedback accurately in our CRM system.
Collaborate with cross-functional teams to resolve complex customer issues effectively.
Identify patterns in customer inquiries to help improve processes and services.
Follow up with customers post-resolution to ensure satisfaction and gather feedback.
Participate in ongoing training to enhance product knowledge and customer service skills.

Qualifications:

High school diploma or equivalent; relevant qualifications or degree preferred.
Previous experience in customer service or support, ideally within the UK market.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Proficient in using CRM software and Microsoft Office applications.
Ability to multitask and manage time effectively.
Empathetic, patient, and capable of handling challenging customer interactions.
Team player with a positive attitude.

Benefits: