Posted Oct 28, 2024 410 views Report Job
PKR. 50,000 - 70,000/Month
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Job Details
Industry:
Functional Area:
Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Gender:
Male
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 4 Years
Apply Before:
Nov 29, 2024
Posting Date:
Oct 28, 2024
Techmile Solutions
BPO · 51-100 employees - Karachi
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