Posted Aug 08, 2024 414 views
We are seeking motivated and enthusiastic Medicare Sales Call Centre Agents to join our dynamic team. In this role, you will be responsible for reaching out to potential Medicare beneficiaries, guiding them through their options, and helping them choose the best Medicare plans to meet their needs. You will use your sales skills and knowledge of Medicare products to drive conversions and ensure high levels of customer satisfaction.
Key Responsibilities:
Outbound Sales Calls: Initiate calls to potential clients to introduce and explain Medicare plans and benefits.
Needs Assessment: Conduct thorough needs assessments to understand clients' requirements and recommend appropriate Medicare plans.
Product Knowledge: Maintain a comprehensive understanding of Medicare products, services, and eligibility requirements to provide accurate and up-to-date information.
Sales Execution: Achieve and exceed sales targets by effectively managing leads, following up on prospects, and closing sales.
Customer Service: Provide exceptional customer service, addressing any questions or concerns clients may have and ensuring a positive experience throughout the sales process.
Documentation: Accurately record and update client information and sales activities in the CRM system.
Compliance: Adhere to all regulatory requirements and company policies related to Medicare sales and data protection.
Training and Development: Participate in ongoing training to stay current with changes in Medicare regulations and product offerings.
Qualifications:
Experience: Previous experience in sales or call centre roles, preferably in the insurance or healthcare sector, is highly desirable.
Knowledge: Familiarity with Medicare programs and health insurance is advantageous.
Skills: Excellent communication skills, both verbal and written, with the ability to explain complex information clearly and concisely.
Sales Abilities: Proven track record of meeting or exceeding sales targets.
Customer Focus: Strong customer service skills with the ability to build rapport and handle objections effectively.
Technical Proficiency: Comfortable using CRM systems, call centre technology, and Microsoft Office Suite.
Benefits:
- Competitive salary with performance-based incentives
- Paid time off and holidays
- Professional development opportunities
- Supportive team environment
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