Customer Service Advisor

The Digital Penguin

Lahore , Pakistan

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Posted 2 hours ago 13 views Report Job

PKR. 30,000 - 45,000/Month

As a Customer Service Advisor, you will play a key role in ensuring our customers receive the highest level of care and support throughout their journey with us.

Key Responsibilities

Customer Support: Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner.
Problem-Solving: Resolve customer issues efficiently by providing accurate information, troubleshooting, and offering appropriate solutions or alternatives.
Feedback Collection: Actively listen to customer feedback, document it, and escalate recurring issues to the appropriate teams for resolution.
Upselling and Retention: Identify customer needs and recommend suitable products or services to enhance their experience.
Team Collaboration: Work closely with other departments, including sales and technical support, to ensure seamless resolution of customer concerns.

Skills and Qualifications

Experience: Previous experience in a customer service, call center, or support role is preferred.
Communication Skills: Excellent verbal and written communication skills with a customer-first approach.
Problem-Solving: Strong analytical and problem-solving abilities to handle diverse customer concerns.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Empathy and Patience: A genuine desire to help customers and provide a positive experience.
Education: High school diploma or equivalent; additional certifications in customer service are a plus.

Why Join Us?