This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Mar 13, 2025 120 views
PKR. 20,000 - 25,000/Month
Key Responsibilities:
1. Inbound and Outbound Calls
- Handle inbound calls from customers regarding payment due dates, account status, and recovery-related inquiries.
- Make outbound calls to clients for payment reminders, settlement discussions, and overdue balance recovery.
- Engage with customers who are in arrears, offering solutions and payment plans to bring their accounts up to date
- Provide information about ongoing real estate projects, payment plans, and relevant offers.
2. Queries Resolution
- Resolve customer queries related to their real estate investments, payment status, and account balances.
- Explain payment options, penalties, payment schedules, and any related terms and conditions.
- Assist clients in understanding their payment history, making necessary adjustments if applicable.
- Address and resolve client disputes related to payments, fees, and recovery processes.
3. WhatsApp Communication Management
- · Manage WhatsApp accounts for sending payment reminders, discount offers, and promotional messages.
- Share payment options, deadlines, and recovery information through WhatsApp to keep clients informed.
- Send voice notes to clients, explaining payment issues or offering personalized recovery solutions.
- Use WhatsApp to build better client relationships and encourage timely payments.
4. Payment Sharing and Account Statements
- Generate and send payment statements to clients upon request and ensure timely delivery of all necessary documents.
- Share information on outstanding payments, payment history, and outstanding balances with customers.
- Assist clients in understanding their financial position with Grand City and help clarify any discrepancies.
5. Payment Recovery & Settlements
- Facilitate discussions with customers on overdue payments and provide clear options for settling debts.
- Offer flexible payment plans or settlement options to clients in arrears, ensuring a smooth recovery process.
6. Data Entry and Documentation
- Accurately document all customer interactions, ensuring details are recorded in the customer management system.
- ·Maintain up-to-date client records, noting payment status, outstanding amounts, and communication history.
- Ensure that all communications (calls, WhatsApp messages, emails) are logged appropriately.
7. Compliance and Reporting
- Maintain confidentiality of customer data and financial information at all times.
- Report daily progress on recovery targets, call outcomes, and payment statuses to management.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 14, 2025
Posting Date:
Mar 13, 2025
The Grand City
Real Estate/Property · 301-600 employees - Arifwala
Residential and commercial property development.
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Recovery Officer
Hillcrest Solutions (Private) Limited, Multiple Cities, Pakistan
Posted Mar 25, 2025I found a job on Rozee!
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
