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Compensation is based on skills and experience
Only qualified candidates with relevant skills and experience (if applicable) will be considered.
- This is a full-time contract position with remote work from the candidate's current location for Dallas TX USA based company. Re-location is not required for this job.
- This position requires to work at least for 4 hours during TSG business time (9:00 am to 5:00 pm Central Standard Time – CST). This requirement may eventually vary with the increased or decreased presence during TSG business hours depending on your productivity, knowledge, and skills.
Required skillsets:
- Proficient with GIT, C#, .NET and Microsoft SQL server / TSQL for troubleshooting and submitting pull requests for hot fixes.
- Technical support: Providing support for applications and systems used by end users
- Monitoring: Monitoring production systems and servers, and reporting any issues that could impact the business
- Incident management: Receiving and analyzing incidents and requests from users, and responding with solutions or escalating them to other teams
- Client management: Communicating with clients, following up, and advocating for their issues.
- Must be proficient in English language for both conversation and writing.
- Root cause analysis: Working to identify the root cause of issues to prevent recurrence
- Documentation: Keeping accurate documentation of the steps taken to solve issues
- Software Maintenance: Ensuring the software system's smooth functioning, including performing upgrades and maintenance tasks, monitoring performance, and maintaining security standards.
- Automation of business processes: Work closely with the development team to automate business processes, which helps to reduce manual effort and improve efficiency.
- Must work daily USA Central Standard Time 8-hour shift that will vary between 7am-7pm.
- Must have 3+ years' experience in software development.
Skills
Job Details
The Shams Group
The Shams Group (TSG), a Healthcare Software & Service Provider, has served over 400 hospitals and healthcare systems worldwide. We are headquartered out of Dallas, TX with clients and operations in USA, Canada, Asia and Middle East. With over 25 years of IT experience, TSG offers both services and enterprise-wide solutions in areas of EHR Portals, Business Intelligence, Speech Recognition, and various Smart Phone/Tablet based mobile solutions to enhance your bottom line and improve your clinical outcomes. Shams Software Services (Pvt.) Ltd. (SSS) is a business process outsourcing (BPO) company that provides services to The Shams Group (TSG) based in Dallas, (TX) USA. SSS has been providing exclusive day-to-day computer software development and customer support services to TSG's clients located primarily in the North America. Since its inception in November 2004 in Karachi, Pakistan
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