Customer Service Representative

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PKR. 70,000 - 80,000/Month

Inbound Support: Answer inbound calls from customers and provide assistance based on Standard Operating Procedures (SOP).
Outbound Calls: Complete assigned outbound calls and follow up using internal systems as per SOP.
Backend Duties: Perform backend duties as assigned.
Additional Responsibilities: Take on other responsibilities as directed by the manager or team leader.

Job Qualifications:

1. Language Ability:

Fluency in English: Must possess professional speaking, listening, and writing skills.
Speech: Moderate speed with light or no discernible accent.
Multilingual: Proficiency in additional languages is a plus.

2. Experience:

Call Center Background: Previous experience preferred.
Sector Experience: Background in sales, customer service, and particularly the telecom industry.
Customer Handling: Experience with overseas customers from Canada/USA is highly desirable.

3. Time Flexibility:

Shifts: Ability to work rotational shifts.
Availability: Willingness to work on weekends and holidays.
Schedule: Availability for varied shift timings (Pakistan Time: 15:00-02:00 and 12:00-09:00).

4. Computer Skills:

Software Proficiency: Skilled in Microsoft Office and Google documents.
Technical Familiarity: Knowledge of instant messaging applications and internal operating systems.
Training: Training on specific software and systems will be provided.

5. Education:

 Qualifications: A college diploma or higher is required.

Why Join Us: