Key Responsibilities:

  • Conduct outbound calls to patients to confirm their needs for durable medical equipment.
  • Verify insurance information and discuss coverage details with patients.
  • Maintain accurate and detailed records of all interactions.
  • Provide exceptional customer service by addressing patient inquiries and resolving issues promptly.
  • Ensure compliance with relevant regulations and company policies.
  • Collaborate with team members and other departments to ensure smooth operations and excellent customer service.
  • Meet or exceed daily and weekly call targets and performance metrics.

Qualifications:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Ability to work in the US time zone.
  • Strong organizational skills and attention to detail.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Self-motivated and able to work independently with minimal supervision.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive training program.
  • Opportunities for career advancement.
  • Supportive and collaborative work environment.
  • Flexible remote work arrangements for experienced female agents.

Timing: 08:00 PM to 04:00 AM

Pay: Rs 20,000 - Rs 35,000 per month

Job Details

Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulistan-e-Johar, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Dec 28, 2024
Posting Date:
Nov 27, 2024

Triunity Hub

Call Center · 11-50 employees - Karachi

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