Posted Sep 18, 2024 437 views
We are seeking a dedicated and customer-oriented Chat Support Executive to join our team at UI Trax Pvt Ltd. As a Chat Support Executive, you will be responsible for interacting with customers in real time via chat, resolving their queries, and providing exceptional support. This role demands excellent communication skills, problem-solving abilities, and a commitment to ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond promptly to customer inquiries through live chat in a professional and courteous manner.
- Provide accurate, valid, and complete information to customer queries.
- Resolve customer complaints, offer appropriate solutions, and follow up to ensure resolution.
- Work closely with other departments (such as technical support or sales) to solve complex issues.
- Keep records of customer interactions, process customer accounts, and document support processes.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Stay up-to-date with product knowledge and offer quick responses based on that knowledge.
Skills
Job Details
UI Trax Pvt ltd
What is your Competitive Advantage?
Similar Job Titles
Social Media Moderator / Chat Support Specialist
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
