Posted 4 days ago 351 views Report Job
We’re looking for a proactive and detail-oriented Amazon / E-commerce Account Manager to oversee day-to-day marketplace operations, optimise listings, manage performance, and deliver outstanding customer service. This is a hands-on role that involves close collaboration with our UK based fulfilment team and direct customer interaction via email.
Work timings are based to match our UK operations, 9 AM to 5 PM (UK time)
Key Responsibilities
- Manage and maintain Amazon Seller Central accounts alongwith our team members.
- Optimise product listings (titles, bullets, images, A+ content, backend keywords)
- Plan and execute pricing updates, promotions, and inventory forecasting
- Liaise with our warehouse/fulfilment team to:
- Ensure orders are dispatched accurately and on time
- Monitor stock levels
- Investigate delivery issues, returns, or discrepancies
- Handle customer service enquiries via email (primarily Amazon Messages):
- Respond promptly and professionally to customer queries
- Resolve complaints or issues with empathy and efficiency
- Maintain a positive brand tone in all communications
- Manage account health and resolve any policy or compliance issues
- Track KPIs and create performance reports to support strategy and planning
What We're Looking For
- Good communicator in English (writing / speaking)
- Strong written communication skills for handling customer service with professionalism and care
- Highly organised with great attention to detail
- Self-motivated and able to work independently in a remote environment
- Confident with spreadsheets (Excel or Google Sheets)
- Responsive, proactive, and solutions-oriented
Bonus Points if you have:
- Experience handling customer service in a marketplace environment
- Familiarity with international marketplaces (Amazon EU/US)
What We Offer
- Fully remote working
- A small, friendly team where your input makes a real difference
- The chance to work across multiple growing brands
- A role that blends creativity, operations, and customer care
- Supportive leadership and opportunities for career development
Job Details
Unison Digital
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