Posted May 24, 2024 38876 views
Job Summary:
Ensure optimal productivity and overall service standards, all branch activities need to be handled effectively and efficiently with the aim that the branch continues to remain compliant with the Regulators/Bank's internal policies and procedures.
Job Requirements:
- Achieve optimal score on the Branch Score Card
- Provide personalized service to customers.
- Identify & address customers' immediate need ensuring positive customer experience.
- Ensure customers are being served within stipulated standards.
- Assist customers in resolving queries & complaints and provide feedback.
- Monitoring, resolution of issues and service delivery across internal business partners (CPU & lines of business.
- Leading, coaching & supervising staff to deliver excellent service and maintain optimal branch score on the CS score card.
- Perform/lead assigned staff in conducting financial and non-financial transactions.
- Implementation of an effective control environment in the branch.
- Ensure branch profitability, effective budget monitoring, expense control and approval.
- Cash vault, security stationery and ATM machine custodian
- Responsible for maintenance of branch outlook and ambience
- Ensure proper maintenance of branch furniture & fixtures and IT equipment
- Act as a branch security officer, conduct security drills and train staff to remain vigilant and alert
Communications and Working Relationships:
- Staff from different cross functional units of the Bank
- Customers, Auditors.
Experience & Qualification:
- Minimum Bachelor’s degree.
- 3-4 years’ experience working in multiple functions in branch operations such as BSO/BSS/CSR/BOM
- Professional certification would be an added advantage.
Skills Required:
- Must have excellent interpersonal, communication and leadership skills
- Must have strong customer service skills.
- Must have a clear understanding and complete knowledge of regulatory procedures, bank rules/ regulations etc.
- Must have strong decision making skills.
Job Details
United Bank Limited (UBL)
United Bank Limited is the second largest private commercial bank in Pakistan with over 1000 branches and has an international presence in 10 countries. We are a growing bank with immense potential and prospects for employment in the offering. We are on the path rerouted for attaining excellence; to achieve our goals for more prosperity and to enhance our internal and external equity. We believe in setting the right goals for the right jobs and we strive to identify the right resources. UBL is known for redefining the career paths and growth prospects of all its employees, and we pride ourselves in that. In order to ensure their success, we provide an affluent work environment, conducive and beneficial to the enrichment of their personal grooming and one that proves instrumental for the success of the Bank. UBL is the place for you if you are willing to materialize all your deliverables in alignment with the organization's holistic vision to grow and excel.
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