Customer Care Officer

United Bank Limited (UBL)

Multiple Cities, Pakistan

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Posted 22 hours ago 1856 views Report Job

PKR. 35,000 - 50,000/Month

We are looking for committed and passionate individuals who are willing to be a part of the Banking Service Industry. If you have exceptional written and verbal communication skills, possess a can-do attitude and the confidence to undertake challenges, then this is the place for you!

The Customer Care Officer is a position based in Call Center where the candidates will be required to work in rotational shifts.

Key Responsibilities:

1. Customer Interaction:

Respond to customer inquiries in a timely and professional manner
Provide information about products, services, policies, and procedures

2. Issue Resolution:

Listen actively to understand customer needs and concerns
Identify and resolve customer problems efficiently and effectively

3. Complaint Management and Tracking:

Handle customer complaints with empathy and patience
Highlight issues and queries faced during complaint resolution to their respective team supervisors/managers
Monitor and follow up with the concerned department who are responsible for resolving complaints and closing them on the complaint management and tracking system.

4. Quality Assurance:

Adhere to established service quality standards and procedures
Ensure accuracy and consistency in handling customer inquiries and resolving issues
Strive to exceed customer expectations and deliver exceptional service.

Skills

Time Management Customer Focused Team Player

Job Details

Industry:

Banking/Financial Services

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Rotating

Job Type:

Contract

Job Location:

Islamabad, Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Feb 01, 2025

Posting Date:

Dec 27, 2024

United Bank Limited (UBL)

Banking/Financial Services · 301-600 employees - Islamabad, Karachi

United Bank Limited is the second largest private commercial bank in Pakistan with over 1000 branches and has an international presence in 10 countries. We are a growing bank with immense potential and prospects for employment in the offering. We are on the path rerouted for attaining excellence; to achieve our goals for more prosperity and to enhance our internal and external equity. We believe in setting the right goals for the right jobs and we strive to identify the right resources. UBL is known for redefining the career paths and growth prospects of all its employees, and we pride ourselves in that. In order to ensure their success, we provide an affluent work environment, conducive and beneficial to the enrichment of their personal grooming and one that proves instrumental for the success of the Bank. UBL is the place for you if you are willing to materialize all your deliverables in alignment with the organization's holistic vision to grow and excel.