Chat Support Executive

We are looking for a proactive and skilled Customer Support Executive to drive sales and foster community engagement across social media platforms. We’re seeking a candidate with a background in the design industry and a passion for connecting with online communities.

Key Responsibilities:

Engage with clients on Discord, Twitter, and Twitch to understand their needs and provide tailored solutions.
Build and nurture positive client relationships to foster satisfaction and loyalty.
Identify client goals and align Vault21’s services to support their specific needs and objectives.
Keep clients engaged by regularly sharing updates, insights, and relevant content through email and social media.
Generate front-end sales and create upsell opportunities, consistently meeting monthly targets.

Key Domains:

Digital Art and Illustrations
E-sports and Online Gaming
Virtual Communities and Content Creators
Animation and Multimedia

Requirements:

Freshers or up to 6 months of experience in a related field.
Familiarity with Discord, Twitter, and Twitch.
Interest or background in the digital or design industry.
Strong communication skills and a positive, client-focused attitude.

Perks:

Competitive, market-aligned salary
Annual leave benefits
Performance-based commission
Supportive team environment with growth and learning opportunities

Skills

Chat Handling Client Engagement Customer Relationships Sales Management Communication Skills

Job Details

Industry:

Media/Communications

Functional Area:

Client Services & Customer Support

Total Positions:

10 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

North Nazimabad, Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

Less than 1 Year - 1 Year

Apply Before:

Dec 17, 2024

Posting Date:

Nov 18, 2024

Vault 21

Media/Communications · 11-50 employees - Karachi

Vault21 is a digital agency that’s all about creative problem-solving. Our team operates in an open, flexible work environment that encourages collaboration and innovation. We take pride in our diverse perspectives, believing that each person brings something unique to the table. Our goal is simple: to help brands stand out in the digital space through effective, engaging strategies. Here at Vault21, every project is a team effort, driven by passion, skill, and a shared commitment to excellence.