Customer Support Representative

We are looking for a customer-oriented Customer Support Representative to join our team. The primary responsibility of this position is to provide excellent customer service to our clients and assist them with their needs. The candidate must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and complaints in a courteous and efficient manner
Provide accurate and up-to-date information about our products and services to customers
Maintain customer records and update customer profiles in the database
Collaborate with other departments to ensure prompt resolution of customer issues
Provide customers with feedback and suggestions on how to improve their experience
Identify and escalate issues that require management attention
Provide support to customers during their entire journey with the company, from onboarding to post-purchase support

Requirements:

Bachelor's degree in a related field or equivalent work experience
Strong communication skills, both verbal and written
Ability to multitask and work in a fast-paced environment
Excellent problem-solving skills and ability to think on your feet
Experience working in customer service or a similar role
Familiarity with customer support software and CRM systems
Strong organizational and time management skills
Ability to work independently and as part of a team
Ability to handle difficult and challenging customer situations with empathy and professionalism
Flexibility to work in different shifts, including weekends and holidays if required.

Skills

Customer Relationship Management Knowledge of Bending Machine Customer Service Skills

Job Details

Industry:

Retail

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Oct 25, 2024

Posting Date:

Sep 24, 2024

Vegas Cosmetics

Retail · 11-50 employees - Islamabad

Vegas Cosmetics is nationally one of the largest cosmetic retailer & importer with more than 500+ International Beauty Brands including both high end and drug store brands. We started our operations in 2017 and have forged strong relationships with some of the largest global as well as local beauty distributors & manufacturers since then there is no looking back.