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Key Responsibilities:
Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
Create and maintain documentation and knowledge base articles for customers.
Track customer satisfaction metrics and take action to improve client relationships.
Collaborate with sales and product teams to ensure customer needs are met.
Qualifications:
Bachelor’s degree or equivalent work experience.
2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
Strong communication skills, both written and verbal.
Ability to multitask and manage multiple customer accounts simultaneously.
Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
Problem-solving skills with the ability to work independently and as part of a team.
A passion for helping people and providing excellent customer experiences.
Strong attention to detail and ability to manage customer expectations.
Job Details
Venture Smarter
Welcome to Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition. With a team that brings together a century’s worth of collective experience, we offer unparalleled expertise in legal and business consultancy. At Venture Smarter, we believe that the key to staying ahead in today’s competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical.
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