Posted Aug 21, 2023 677 views
Responsibilities
- Effectively handle incoming customer inquiries through various channels including calls, emails, chat, and social media platforms.
- Provide exceptional customer service by addressing questions, concerns, and requests in a friendly and professional manner.
- Utilize active listening skills to understand customer needs and tailor responses accordingly.
- Demonstrate empathy and patience when assisting customers, ensuring a positive experience with each interaction.
- Efficiently manage multiple communication channels to ensure timely and accurate responses.
- Collaborate with team members to resolve complex issues and provide seamless customer support.
- Document and categorize customer feedback, suggestions, and complaints for further analysis and improvement.
- Escalate critical matters to higher authorities when necessary, while ensuring proper follow-up and resolution.
- Maintain a deep understanding of company products, services, policies, and procedures to accurately assist customers.
Eligibility Criteria:
- Bachelors Degree in any discipline.
- Exceptional verbal and written communication skills.
- Proficiency in using MS Office tools (particularly MS Word, MS Excel, and MS PowerPoint).
- Typing speed of 20-25 words per minute.
- Minimum 1 year of experience in Customer Services Domain.
Job Details
Diversity Inclusion:
Vivo Pakistan
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide. *"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.
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