Customer Care Specialist

Wide HR

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PKR. 70,000 - 125,000/Month

In this pivotal role, you will become a maestro of customer care, wielding your expertise to:

Oversee the after sales process—from initial departure point to client arrival at their destination.
Act as the key liaison between internal teams (flight dispatch, crew planning) and external partners (brokers, hotels, catering, transport providers).
Coordinate and communicate any flight updates, schedule changes, and weather-related adjustments promptly.
Expand and nurture both B2B and B2C customer relationships, ensuring high retention and satisfaction.
Promote and develop additional luxury experiences (yachts, private villas, fine dining, exclusive events).
Maintain an up-to-date client database (CRM) with detailed customer preferences and insights.
Proactively monitor flight statuses, handle last-minute changes, and ensure all special requests are met.

Requirements:

Strong background in luxury hospitality, private aviation, or high-end travel services.
Excellent communication and relationship-building skills.
Experience working with VIP clients and a deep understanding of premium customer service.
Ability to multitask and stay composed in fast-paced, high-pressure environments. Strong organizational skills and attention to detail.
Bachelor's degree in Tourism / Business administration, or a related field.
Excellent communication skills with a problem solving mindset.
High absorption and stress management skills.
50 Mbps internet or higher to ensure smooth remote work.
Comfortable working EU and US shifts.