Customer Support / Limo Dispatch Specialist

We are seeking a highly skilled Customer Support Specialist & Limo Dispatch Specialist to join our team. The ideal candidate will handle inbound customer support, manage real-time limo dispatch operations, and ensure smooth coordination between clients and drivers. If you have excellent communication skills, dispatch experience, and the ability to multitask in a fast-paced environment, we encourage you to apply!

Responsibilities:

Answer inbound calls, emails, and chats to assist customers with bookings, inquiries, and support.
Dispatch limo drivers efficiently, ensuring timely pick-ups and drop-offs.
Use dispatch software and CRM systems to track trips and update real-time statuses.
Handle customer complaints and provide effective resolutions.
Coordinate with drivers, ensuring they follow schedules and customer requirements.
Recommend and upsell additional services when applicable.
Maintain accurate records of reservations, customer interactions, and dispatch logs.
Work in collaboration with the operations team to improve dispatch efficiency.

Requirements:

Previous experience in customer service and/or limo dispatching is preferred.
Strong verbal and written communication skills.
Ability to multitask and work under pressure in a fast-paced environment.
Familiarity with limo dispatch software (e.g., Limo Anywhere, Ground Alliance) is a plus.
Excellent problem-solving skills and attention to detail.
Flexible availability, including weekends and peak hours, if required.

Why Join Us?

Competitive salary and benefits package.
Growth opportunities within the company.
Work in a dynamic and fast-growing industry.
Supportive and collaborative team environment.

Skills

Customer Handling Fluent in English Communication Skills

Job Details

Industry:

Telecommunication / ISP

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Rawalpindi, Pakistan

Gender:

No Preference

Age:

21 - 30 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Mar 12, 2025

Posting Date:

Feb 12, 2025

Zayup Communications Pvt Ltd

Telecommunication / ISP · 51-100 employees - Rawalpindi

Zayup is a leading provider of customer support solutions, specializing in text marketing, social media marketing, AI-driven order-taking, and virtual assistant services for restaurants and businesses. With a mission to enhance efficiency and customer engagement, we deliver cutting-edge solutions tailored to meet the dynamic needs of our clients.